Frequently Asked Questions

Orders placed after 5pm on a Thursday and before 9am on a Tuesday will not begin production until 9am Tuesday. For customised items with a new logo, once digitised, we will require your approval before we proceed with production. We will send over a a proof via email within 24-48 hours of you placing your order. Any delay in approval may delay your order beyond our delivery options.

Yes, we would only offer these services for items bought directly from us. This allows us to have full control over the customisation process and means that we aren't taking any unnecessary risk, when using lower quality garments etc.

Embroidery

All files types are accepted as long as the resolution is high quality.

Print

.PDF, .PNG with no background is required

Fees

For orders with a new design wether Embroidery or Print, there is a £30 (incl. vat) fee for logos or graphics to be digitised (redrawn to be made readable by our Embroidery and Print machines). This is a one-off fee and your artwork will be held on file for future orders.

Artwork Approval

Once you have submitted your artwork and we have digitised it, we will provide a proof via email for you to check and approve. Once you have approved your digitised artwork, only then will it be applied to your item(s).

Standard delivery is between 7-10 working days after production has begun. Due to the nature of our business, we are currently unable to offer next day delivery. All UK mainland orders over £99 (excluding vat) automatically qualify for free delivery. If your order is under £99, a delivery fee of £5.99 will be added to your order at checkout. Express delivery is between 3-5 working days after production has begun and may be available from £7.99 for your order.

Once your order is ready, we will ship next business day via one of our main carriers Drummond Distribution, DPD or Royal Mail. For UK delivery outside of the mainland (Scottish Highlands, Northern Ireland, Channel Islands and the Isle of Man), a delivery fee of £5.99 will be applied on standard delivery orders over £100 and £10.99 on orders below.

Overseas orders may be charged higher, depending on location. All deliveries should be carefully inspected upon arrival. No responsibility will be accepted for shortages or incorrect items once delivery has been completed. Any damaged parcels must be checked in the presence of the courier and signed for accordingly.

Please see our Terms & Conditions for more information.

You have 28 days from receiving your order to complete a return. Once this period has passed, items cannot be returned unless faulty. Customised items cannot be returned unless faulty. If an item is faulty, we will offer to repair or a like-for-like replacement in the first instance. Priority deliveries paid for when ordering are customer preference.

Unless goods returned are faulty, delivery surcharges cannot be refunded. Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. Uniform Scotland reserves the right to refuse any return if the returned items do not comply with these Terms and Conditions. In this instance, a replacement will not be offered and no refund will be given.

Non-compliant items may be returned to the customer at their expense or be subject to a re-packaging fee.

Please see our Terms & Conditions for more information.